Shipping: Art x Puzzles offers multiple shipping options and works with FedEx, UPS, USPS and DHL in order to provide the best options and service to each of our customers.
We do our best to optimize the shipping process both nationally and internationally, and it may take 2-4 weeks to ship. Due to COVID19 delays, we are unable to honor expedited shipping. We continue to work to organize international shipment options for our customers. This process may require a direct email inquiry to ensure your shipping requirements.
International Shipment: Duties taxes and fee may apply for certain countries for shipment, custom duties and remain the responsibility of the customer.
Living Overseas? We offer international shipping to meet your needs. If you don't see your country available at checkout, please contact us at email@example.com and someone from our team will assist you.
Buyers are responsible for any taxes, duties and brokerage fees that may be billed by customs in accordance with your respective country's policies. Please check your countries policies and duties.
Tax and Duties Calculator which can provide general estimates if you click on "Gaming" as the category: TAX AND DUTY CALCULATOR
Please review DHL Carrier Terms and Policies for taxes and duties on International Shipment: CLICK HERE
- When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
|Type and value of goods||Customs Duty|
|Anything under £135||No charge|
|Gifts worth £135-£630||2.5%, but rates are lower for some goods|
|Gifts above £630 and other goods above £135||The rate depends on the type of goods and their origin.|
Special Requests: We will do our best to respond and review special requests. Art x Puzzles ships orders within 2-3 weeks timelines. This timelines ensures our custom-made process and premium standard production meets the highest industry standards.
Payment: We accept Visa, MasterCard, American Express, and Discover cards, Apple Pay and Amazon Pay are also available at checkout.
All Art x Puzzles sales are final.
Any damaged item or accepted return would be sent to: VGAA Corp. 1915 Harbour Links Circle Longboat Key, FL 34229
In order for a puzzle to be deemed as damaged in shipping, significant damage must be observed, minor defects do not warrant an exchange.
-Puzzles Product should be unused.
-Original Packaging required including the puzzle box and any other items included such items USB drive.
-Return notifcation or damage notification within 5 days of receiving the puzzle.
-Return must initated by customer following approval by AXP within a week of receiving the order and offical approval notification.
-Exchange for a new puzzle edition following offical approvals will be shipped and initated following the official return. Following approved return and inspection, the customer's new item will be sent within our typical fufillment timelines 2-4 weeks due to our custom-made process and print on-demand.
-Return shipping costs is the responsibilty of customer.
*All sales items are final sales and not eligible for returns or exchanges.
If you have any additional questions regarding our return/refund policy, please email our customer service team directly at firstname.lastname@example.org
Covid19 Delays: Due to current world events, some shipping delays may occur and fullfiment may be delayed due to COVID19. Art x Puzzles will notify you directly by email with continued updates on your shipment and order timelines.
To purchase Art x Puzzles Jigsaw Puzzle Collector Editions as a retailer, organization, museum or speciality store, please contact our sales department directly at Contact Us.
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