Art x Puzzles Policies

 

Shipping: Art x Puzzles offers multiple shipping options and works with FedEx, UPS, USPS and DHL in order to provide the best options and service to each of our customers.

We do our best to optimize the shipping process both nationally and internationally, and it may take 2-4 weeks to ship. Due to COVID19 delays, we are unable to honor expedited shipping. We continue to work to organize international shipment options for our customers. This process may require a direct email inquiry to ensure your shipping requirements.

International Shipment: Duties taxes and fee may apply for certain countries for shipment, custom duties and remain the responsibility of the customer. 

Living Overseas? We offer international shipping to meet your needs. If you don't see your country available at checkout, please contact us at info@artxpuzzles.com and someone from our team will assist you. 

Buyers are responsible for any taxes, duties and brokerage fees that may be billed by customs in accordance with your respective country's policies.

Special Requests: We will do our best to respond and review special requests. Art x Puzzles ships orders within 2-3 weeks timelines. This timelines ensures our custom-made process and premium standard production meets the highest industry standards.

Payment: We accept Visa, MasterCard, American Express, and Discover cards, Apple Pay, Amazon Pay and Paypal are also available at checkout. 

All Art x Puzzles sales are final. 

Exchanges| Damaged Items: 

We do our best to ensure your puzzle will arrive in perfect condition, but occasionally damage may occur during shipping. If the puzzle you received is damaged, please email us within 5 business days of receiving your order. We will review it and ship a replacement puzzle if required. Please note that we only offer exchanges on damaged items, not refunds.

In order for a puzzle to be deemed as damaged in shipping, significant damage must be observed, minor defects do not warrant an exchange. If you have any questions regarding our return policy, please email us directly. 

*All sales items are final sales and not eligible for returns or exchanges.

Covid19 Delays: Due to current world events, some shipping delays may occur and fullfiment may be delayed due to COVID19. Art x Puzzles will notify you directly by email with continued updates on your shipment and order timelines.

To purchase Art x Puzzles Jigsaw Puzzle Collector Editions as a retailer, organization, museum or speciality store, please contact our sales department directly at Contact Us. 

Buy a Jigsaw Puzzle~ Help an Artist Studio